At Definite, we aim to ensure that our users are fully satisfied with the services provided. This Refund Policy outlines the terms and conditions for requesting refunds. By subscribing to our services, you agree to the terms of this Refund Policy.
1. Eligibility for Refunds
- Digital Services: As our services are delivered electronically and accessed immediately after purchase, refunds are generally not offered. However, we may provide refunds in specific cases as outlined below.
- Technical Issues: If you experience ongoing technical difficulties that prevent you from accessing or using Definite's services, and we are unable to resolve the issue within a reasonable time frame, you may be eligible for a refund.
- Service Not Delivered: In the rare event that you have successfully made a payment but have not received access to the platform or services, you are eligible for a full refund, provided you notify us within 7 days of purchase.
2. Non-Refundable Cases
- Change of Mind: Refunds will not be issued if you simply change your mind after purchasing a subscription or service.
- Unused Services: If you purchase a subscription but do not use the service, a refund will not be provided for the unused portion of the subscription.
- Promotional Offers: Subscriptions purchased during a promotion or sale are not eligible for refunds unless otherwise stated.
3. Subscription Cancellation and Refunds
- Monthly Subscriptions: If you cancel your monthly subscription, access to Definite's services will remain available until the end of the current billing period. No refunds will be provided for the unused portion of the month.
- Annual Subscriptions: For annual subscriptions, you may be eligible for a prorated refund if you cancel within 30 days of the purchase date. After 30 days, no refunds will be issued for the remainder of the subscription period.
4. Requesting a Refund
- Refund Process: To request a refund, please contact our support team at hello@definite.app with your order details and the reason for your request.
- Evaluation Period: Once we receive your refund request, we will review the claim within 7 business days and notify you of the outcome. If your request is approved, the refund will be processed to your original payment method.
- Processing Time: Refunds typically take 5-10 business days to reflect in your account, depending on your financial institution.
5. Dispute Resolution
- Chargeback Prevention: If you encounter an issue with your subscription or payment, we encourage you to contact our support team to resolve the matter before initiating a chargeback with your bank or payment provider.
- Arbitration: Disputes regarding refunds are subject to the terms outlined in our Terms of Service.
6. Changes to Refund Policy
- Modifications: Definite reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of these changes.