At Definite, we are committed to providing our users with reliable and efficient access to our services. This Fulfillment Policy outlines the terms and conditions under which we deliver our digital services. By using Definite's services, you agree to comply with this Fulfillment Policy.
1. Order Processing and Fulfillment
- Immediate Access: Upon successful registration and payment, users will be granted immediate access to Definite's services through the platform. All digital products and services are delivered electronically.
- Delivery Confirmation: You will receive an email confirmation upon successful fulfillment, granting access to the platform's features.
- Service Availability: Our services are available 24/7, and you can access your account and the platform anytime through your registered credentials.
2. Service Usage
- Account Activation: Once your account is created and payment is confirmed, your subscription to Definite's services will be activated. You can access your dashboard to manage your tasks and virtual assistant services.
- Service Modifications: Any changes or upgrades to your plan will be reflected immediately upon payment or as outlined in your subscription terms.
3. Subscription-Based Services
- Monthly & Annual Plans: Fulfillment for subscription-based services begins on the day of purchase and continues for the duration of the subscription period.
- Renewals: Unless canceled in accordance with our Terms of Service, subscriptions will renew automatically. You will receive a notification before renewal, and the associated fee will be charged to your payment method on file.
- Cancellation and Refunds: If you choose to cancel your subscription, access to the platform will remain active until the end of the current billing cycle. Refunds are processed in accordance with our Refund Policy.
4. Failed Delivery or Access Issues
- Technical Issues: If you experience any technical difficulties in accessing the services, please contact our support team at hello@definite.app. We will work promptly to resolve the issue and ensure continuous access.
- Non-Delivery: In the unlikely event that you do not receive access to the platform after successful payment, please reach out to us immediately. We will investigate the issue and ensure that you receive the services you paid for.
5. Support and Assistance
- Help Desk: Our customer support team is available to assist with any fulfillment-related inquiries. Please contact us via email at hello@definite.app or through our live chat support on the website.